Privacy Policy
How Cape Cod Dryer Vent Cleaning handles your information.
Who we are
Cape Cod Dryer Vent Cleaning is a dryer vent cleaning business based in Brewster, Massachusetts. You can reach us at (508) 593-7643 or cole@dryerventcleaningcapecod.com.
What we collect
When you book online we ask for:
- Your name, phone number, and email address
- The service address, town, and ZIP code
- Details about the vent itself — where the dryer is, whether the outside vent needs a ladder, how many dryers there are, whether the duct is hard or flex piped, roughly how long the run is, and the condition of the exterior hood
- Anything you write in the notes field
We also record which page you arrived from and any campaign tags in the link you followed, so we know which of our efforts actually bring in work.
Payment information
Card details are entered directly into a form hosted by Stripe and never pass through our servers or our database. We hold a Stripe customer reference, the amount, and whether a payment succeeded — not your card number.
When you book, your card is verified and saved for later use but not charged. We take payment after the work is finished.
Phone calls
Calls to (508) 593-7643 are handled through Twilio. When recording is switched on we say so at the start of the call, before anyone speaks — answered calls and voicemail alike are recorded and automatically transcribed so we can respond accurately, and both the recording and the transcript are stored against your record. If you miss us and we miss you, we send one automatic text with a booking link.
Where a call sounds like it ended in an appointment, we may pass the transcript to Anthropic, who provide the language model that reads it and writes down the name, address, and time it heard. It is only ever a draft: nothing is booked, and no record of yours is created or changed, until one of us has read it and agreed. Anthropic do not use it to train their models.
Text messages
If you opt in — by ticking the box when you book, by telling us on the phone, or by texting START — we send appointment confirmations, reminders the day before, an on-my-way message, a receipt, and a request for a review after the job. We do not send marketing texts. Message frequency varies and message and data rates may apply. Reply STOP to any message to opt out, which stops all of them including the reminders, or HELP for help.
We record when you consented, how, and the exact wording you agreed to, and we keep that record after you opt out — it is how we can show we had permission to text you in the first place.
We do not sell or share your mobile number or your consent to be texted with anyone for their own marketing purposes, and no mobile information is shared with third parties or affiliates for marketing or promotional purposes. Twilio carry the messages for us and receive your number only to deliver them. The full terms of the program, including every keyword and the exact reply each one gets, are on our text message terms page.
We send booking confirmations, reminders, receipts, and a reminder roughly a year after your last clean. These are sent through Resend. The annual reminder is the only one you might consider marketing, and every message has an unsubscribe path.
Who we share it with
Only the services that make the business run: Stripe for payments, Twilio for calls and texts, Resend for email, Supabase for the database, and Cloudflare for hosting. Each receives only what it needs to do its job. We do not sell your information, and we do not share it with advertisers.
How long we keep it
Customer and job records are kept while you remain a customer and for seven years after the last job, which is what our accounting and tax obligations require. Call recordings and transcripts are kept for two years. You can ask us to delete anything not subject to those obligations.
Your choices
You can ask us for a copy of what we hold about you, ask us to correct it, or ask us to delete it. Email cole@dryerventcleaningcapecod.com and we will respond within thirty days. You can opt out of texts by replying STOP and out of non-essential email using the unsubscribe link.
Security
Data is held in an access-controlled database with row-level security enabled, meaning no request can read customer records without an authenticated staff session. Connections are encrypted in transit. The booking form is protected against automated abuse.
Children
This is a home services business and our site is not directed at children. We do not knowingly collect information from anyone under thirteen.
Changes
If we change this policy we will update the date at the top of this page. Material changes affecting existing customers will be sent by email.