Text Message Terms

1. Opt-in form on our text message terms page

Where: https://dryerventcleaningcapecod.com/sms

1. The consumer opens our text message terms page. It is linked in the footer of every page on the site and needs no account, login, or purchase to read.
2. The page describes the whole program above the form: what we send, how often, how to stop, how to get help, and that message and data rates may apply.
3. Under the heading "Sign up for appointment texts" there is a form asking for their name and their mobile number.
4. Below those fields is one checkbox, unticked. The consumer must tick it themselves; the button stays disabled until they do.
5. The checkbox label is the consent language quoted below, shown in full beside the box rather than hidden behind a link.
6. Directly beneath the checkbox are links to these text message terms and to our privacy policy.
7. The consumer presses "Sign up for appointment texts". A Cloudflare Turnstile check confirms they are a person.
8. We store the mobile number, the date and time, their IP address, the page URL, and the exact wording they were shown, and we keep that record after any later opt-out.
9. We send one confirmation text: "Cape Cod Dryer Vent: you are subscribed to appointment updates. Msg frequency varies. Message and data rates may apply. Reply HELP for help, STOP to cancel."

The exact words you agree to:

I agree to receive text messages from Cape Cod Dryer Vent Cleaning about my appointment: confirmation, a reminder the day before, an on-my-way message, and a receipt. Message frequency varies — typically 3 to 5 messages per appointment booked, plus a reminder about once a year. Message and data rates may apply. Reply STOP to opt out or HELP for help. Consent is not a condition of purchase.

2. Checkbox on our online booking form

Where: https://dryerventcleaningcapecod.com/book

1. The consumer decides to book a dryer vent cleaning and reaches our booking form.
2. The form has five screens: which service they want, choosing a day and an arrival window, their contact details, a few questions about the vent, and confirming the booking.
3. On the third screen — "Your details", where they enter name, telephone number, email and address — there is one checkbox, unticked.
4. The consumer must tick it themselves. It is never pre-ticked, and the booking completes whether they tick it or not: consent is not a condition of purchase.
5. The checkbox label is the consent language quoted below, shown in full beside the box.
6. Directly beneath the checkbox are links to our text message terms and our privacy policy.
7. On submission we store the mobile number, the date and time, their IP address, the page URL, and the exact wording shown.
8. The first text the number receives has "Reply STOP to opt out." appended to it.

The exact words you agree to:

I agree to receive text messages from Cape Cod Dryer Vent Cleaning about my appointment: confirmation, a reminder the day before, an on-my-way message, and a receipt. Message frequency varies — typically 3 to 5 messages per appointment booked, plus a reminder about once a year. Message and data rates may apply. Reply STOP to opt out or HELP for help. Consent is not a condition of purchase.

3. Spoken consent when booking by telephone

Where: (508) 593-7643

1. The consumer telephones our business line to book a cleaning. We never call consumers who have not contacted us first.
2. While taking the booking, a member of staff reads the script quoted below word for word and asks for a yes or a no.
3. If the answer is no, the booking proceeds without texts and we confirm by email, or by telephone if we have no email address.
4. If the answer is yes, the staff member ticks a consent box in our internal CRM against that customer.
5. The CRM records which member of staff took the consent, the date and time, and the exact script that was read.
6. The first text the number receives has "Reply STOP to opt out." appended to it.

The exact words you agree to:

Can we text you about this appointment? You would get a confirmation, a reminder the day before, and a message when we are on the way. Message and data rates may apply, and you can reply STOP any time to end them.

4. Texting START to our business number

Where: (508) 593-7643

1. The consumer sends START to (508) 593-7643 from their own handset.
2. The consumer originates this message, so the consent is their own act and there is no screen of ours for them to have read first.
3. We record the number, the keyword, and the date and time.
4. Twilio replies with our opt-in confirmation: "Cape Cod Dryer Vent: you are subscribed to appointment updates. Msg frequency varies. Message and data rates may apply. Reply HELP for help, STOP to cancel."

No disclosure is shown beforehand, because you sent us the message — the confirmation you get back carries the frequency, the rates notice, and how to stop.